Privacy Policy

Our Privacy Policy explains:

  • What information we collect and how we collect it
  • Why and how we use your information.
  • How long we keep your information
  • How we may share your information
  • Your rights on the information we hold about you
  • Security-How we keep your information safe
  • Changes to this Privacy Policy
  • How to Contact Us
  • The Data Controller is Evolve Family Mediation

Information We Collect

In order to provide our services and for the other purposes set out in Use of Information below, we collect and process Personal Data from the users. We may collect the following information

  • Personal information (for example, your name, email address, mailing address, phone numbers, date of birth and address)
  • Sensitive Personal Data
  • Safeguarding incidents

From time to time and as permitted by applicable law(s), we may collect Personal Data about you and update any existing Personal Data that we currently hold from other third-party sources

We collect your information from

  • Solicitor or self referral forms on our websites
  • Referrals from Family Solicitors and other professionals such as accountants, independent financial advisers and therapists
  • We may also collect information from telephone conversations, emails and written and verbal communications and from records of any sessions

How we Use of Information

Your Personal Data may be used in the following ways:

  • To provide our services to you,
  • To respond to your requests and inquiries,
  • To improve our services,
  • To request your participation in surveys, or other initiatives which help us to gather information used to develop and enhance our services,
  • To comply with applicable law(s) (for example, to comply with a search warrant or court order) or to carry out professional ethics/conduct investigations,
  • To enable us to maintain our own accounts and records.

Consent and lawful Processing of data

Our legitimate interests, which include processing such Personal Data for the purposes of

  • providing and enhancing the provision of our services.
  • administration and programme delivery
  • all other cases: that it is necessary for our legitimate interests

How long will we keep your information?

See Data Retention

Sharing and Disclosure to Third Parties

We may disclose your Personal Data to third parties from time-to-time under the following circumstances:

You request or authorise the disclosure of your personal details to a third party.

The information is disclosed as permitted by applicable law(s) and/or in order to comply with applicable law(s) (for example, to comply with a search warrant or court order).

The information is provided to  service providers who perform functions on our behalf.

  • Hosting providers for the secure storage and transmission of your data
  • Legal and compliance consultants, such as external counsel, external auditors
  • Technology providers who assist in the development and management of our web properties

Parents and Children

If the person about whom we are holding information is below 14 then we will need to seek consent from the parent or legal guardian if consent is required.  Once the person reaches 14, we will seek consent from them.

Subject Access/User Rights

As a user, you are subject to the following rights:

  • The right to be informed of the use of your Personal Data
  • The right to access and/or to require the correction or erasure of your Personal Data
  • The right to block and/or object to the processing of your Personal Data
  • The right to not be subject to any decision based solely on automated processing of your Personal Data
  • In limited circumstances, you may have the right to receive Personal Data in a format which may be transmitted to another entity.

If you have a complaint in relation to the processing of your data carried out under this Privacy Policy, you have the right to lodge a complaint with the Information Commissioner Office .

You may seek to exercise any of these rights by updating your information online (where possible) or by sending a written request to info@evolvefamilymediation.co.uk

Information security

We are working to protect your personal information that we hold, its confidentially, integrity and availability.

  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to Staff, Consultants, Mediators undertaking observation for training purposes, and Volunteers subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  • We only use third party service providers where we are satisfied that they provide adequate security for your personal data.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. If we receive formal written complaints, we will contact the person who made the complaint to follow up. We will work with the ICO to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.

How to Contact Us

W: www.evolvefamilymediation.co.uk

E: info@evolvefamilymediation.co.uk

T: 01923 909343

Use of ‘Cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information on Google Analytic’s privacy policy visit www.google.com/analytics/learn/privacy.html

Google Maps

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

I think that we should add a separate cookie policy and also add it to the privacy page as you have suggested.