Data Retention Policy

File Type

Retention Period

Persons referred to the service but unable to contact 

Deleted 3 years after the last referral.

Persons referred to the service but declined support 

Deleted 3 years after the last referral.

Persons referred to the service accepting support but do not attend their first appointment 

Deleted 3 years after the last referral.

Persons engaging with the service 

Deleted 5 years after the last contact.

Service users we have referred to Social Services or the Police 

Deleted after 9 years.

Referral forms and interview notes (unsuccessful candidates)

Deleted after 3 years

Family members of persons referred to the service

Retained for the same periods of time as above, dependent on the level of engagement of the client.