Frequently Asked Questions
Why should I try mediation?

There are many very good reasons why mediation could be of benefit to you. You will save money and avoid on going legal costs. You can have your say. You can reach a quick and effective resolution in a constructive and non-confrontational way. You will avoid the risk of a Judge making a decision that you do not like. You retain control and you determine the outcome.

How much will it cost?

This will depend on your situation. One of the greatest advantages of mediation is that it will be a lot cheaper than going to court. Court proceedings can run into thousands of pounds. 

What if I want to go to court do I have to attend mediation?

No. Mediation is completely voluntary. However before you can start court proceedings you have to attend a Mediation Information and Assessment Meeting, to discuss how mediation can help you.

What is Shuttle Mediation?

Shuttle mediation can be arranged where it is not appropriate for the participants to sit in a room together. The participants sit in separate rooms and the mediator ‘shuttles’ between them.

Will mediation help me get what I am legally entitled to?

In mediation you will explore all of the options available to you and your ex partner to ensure that you reach a fair and balanced resolution of your disputes. You and your ex partner can then discuss what are the best solutions for your circumstances and your family. You can also always get legal advice at any stage of the mediation process.

Are family mediators trained?

Mediators must undertake and successfully complete approved family mediation training.

Is mediation always appropriate?

Mediation is appropriate in most cases. However there may be cases when it is not appropriate. This could be when someone’s safety is at risk, for example where there has been domestic violence, or in cases of emergency. It could also be because you or your ex partner is bankrupt, or because you live so far apart from each other that mediation is not practicable.

Is mediation binding?

No, but a court can make your arrangements binding by court order.

Complaints Process

Evolve Family Mediation strive to always provide the highest standards of service.

We recognise that occasionally a client may feel that the service levels we have offered do not meet these standards and we are committed to resolve any resultant complaint speedily and effectively.

We operate the following procedure should a complaint be received:

1. Any complaint about our service quality should be made in writing to info@evolvefamilymediation.co.uk

2. One of our mediators will contact you to acknowledge receipt of your complaint within 5 days of receipt of your complaint and will set out the process that will be adopted to investigate your complaint and a timetable for response.

3. The complaint will be investigated by either your mediator or another mediator from within Evolve Family Mediation.

4. It is our intention to give a written response within 21 days of the receipt of the complaint.

5. This complaints procedure will take into account the confidentiality provisions contained in the Mediation Agreement signed by and binding upon all parties including the mediator.

6. If the response is not accepted the complainant can take their complaint to the Family Mediation Council on the grounds set out here.

Evolving Solutions, Resolving Conflict

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